Refund and Returns Policy

Effective Date: December 31, 2024

At Airflow Hato, we strive to provide our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we are here to assist you. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed with returns or refunds.

1. Returns
We offer returns on most items purchased from our website under the following conditions:

  • Return Period: You have 30 days from the date of purchase to return your item for a full refund or exchange.
  • Condition of Return: The product must be unused, in its original packaging, and in the same condition as when you received it. Products that have been opened, used, or altered are not eligible for return, unless defective.
  • Proof of Purchase: To complete your return, you must provide a receipt or proof of purchase.

2. Refunds
If you are eligible for a refund, we will process it within 5-7 business days after receiving the returned product. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable, and you are responsible for the return shipping costs, except in cases where the product is defective or an error occurred with the order.

3. Exchange Policy
If you wish to exchange an item for a different size, color, or model, please contact our customer support team at info@airflowhato.com. Exchanges can be made within 30 days of purchase, provided the item is in its original, unused condition.

4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will assist you with a return and either issue a full refund or send you a replacement product at no additional cost. Please provide photos or a description of the damage to expedite the process.

5. Non-Returnable Items
Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software
  • Opened or used items (unless defective)

6. How to Return an Item
To initiate a return or request a refund, please follow these steps:

  1. Contact our customer support team at info@airflowhato.com or call us at (203) 268-2578 with your order details.
  2. Our team will provide you with instructions on how to return the item, including the return address.
  3. Ship the product back in its original packaging to the provided return address.
  4. Once we receive and inspect the returned item, we will process your refund or exchange as applicable.

7. Shipping Costs for Returns
You will be responsible for paying the return shipping costs unless the product is defective or you received the wrong item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

8. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please reach out to our customer support team:

By purchasing from Airflow Hato, you agree to abide by our Refund and Returns Policy.