Payment Policy

Effective Date: December 31, 2024

At Airflow Hato, we strive to make your shopping experience as convenient as possible. This Payment Policy outlines the payment methods accepted, billing information requirements, and how payment is processed when you make a purchase on our website, airflowhato.com.

1. Accepted Payment Methods
We accept the following payment methods for purchases made on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
  • PayPal: Secure online payments via PayPal account.
  • Other Payment Methods: We may offer additional payment options through third-party services or digital wallets, such as Apple Pay or Google Pay, depending on availability.

2. Payment Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing the items purchased and the total payment due. Your payment will not be processed until your order has been reviewed and accepted.
  • Billing Information: When making a purchase, you must provide accurate billing information, including your name, billing address, payment method details, and any other required information. This information is used to process your payment securely.
  • Payment Authorization: By submitting your order, you authorize us to charge the payment method provided for the total amount, including the price of the products, taxes, shipping fees, and any applicable charges.

3. Payment Security

  • We take the security of your payment information seriously. All payment transactions on our website are processed using secure encryption technology to protect your data.
  • We use industry-standard Secure Socket Layer (SSL) encryption for secure communication and processing of your payment details.
  • We do not store your credit card or payment details on our servers. All payment information is processed through secure, third-party payment processors.

4. Payment Errors

  • In the event of a payment error (e.g., a declined transaction), you will be notified, and we may ask you to verify your payment information or choose an alternative payment method.
  • If we are unable to process your payment after multiple attempts, we reserve the right to cancel your order or put it on hold until payment is successfully completed.

5. Order Cancellation and Refunds

  • Orders can only be canceled before they are shipped. Once your order has been processed and shipped, it cannot be canceled. If you wish to cancel an order, please contact us immediately at info@airflowhato.com or (203) 268-2578.
  • Refunds will be issued to the original payment method used for the purchase, in accordance with our Refund and Returns Policy. Please note that shipping fees are non-refundable unless the product is defective or an error occurred with your order.

6. Sales Tax

  • Sales tax will be applied to orders in accordance with applicable state and local laws. The sales tax amount will be calculated based on your shipping address and will be displayed during the checkout process.

7. Payment Disputes

  • If you believe that a payment dispute or unauthorized transaction has occurred, please contact us immediately. We will investigate the issue and work with you to resolve it in a timely manner.

8. Currency

  • All transactions on our website are processed in USD (United States Dollar), unless otherwise indicated.

9. Payment Fraud Prevention

  • To prevent fraud, we may request additional verification or documentation from you for certain transactions. If we suspect any fraudulent activity, we reserve the right to cancel or hold your order until the issue is resolved.

10. Contact Us
If you have any questions regarding our payment methods, issues with processing your payment, or any concerns about your order, please contact us:

By completing a purchase on our website, you agree to the terms outlined in this Payment Policy.