Shipment Policy

Effective Date: December 31, 2024

At Airflow Hato, we are committed to providing timely and reliable shipping services for all of our customers. This Shipment Policy outlines the shipping methods, costs, delivery times, and other important details regarding how we process and ship orders. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer several shipping options depending on your location and the size of your order. Shipping methods and costs will be presented at checkout.

  • Standard Shipping: Our standard shipping option is typically the most economical but may take longer for delivery.
  • Expedited Shipping: We also offer expedited shipping options for faster delivery, at an additional cost.
  • Free Shipping: We may offer free shipping promotions on select items or orders over a certain value. Please check for details at checkout.
  • International Shipping: We offer international shipping to select countries. Additional shipping charges, customs fees, and taxes may apply.

2. Shipping Rates

Shipping costs are calculated based on the following factors:

  • Delivery address (including domestic and international locations).
  • Shipping method selected.
  • Size, weight, and quantity of the items in your order.
    Shipping charges will be calculated at checkout, and you will be able to review them before completing your purchase.

3. Order Processing Time

  • All orders are processed Monday through Friday, excluding holidays.
  • Order Processing Time: Orders are typically processed within 1-2 business days from the time the order is placed. Orders placed on weekends or holidays may be processed the next business day.
  • Shipping Time: After your order is processed, the time it takes to reach you will depend on the shipping method you selected and the destination.

4. Estimated Delivery Times

  • Domestic Orders (within the United States):
    • Standard Shipping: Typically 3-7 business days.
    • Expedited Shipping: Typically 2-3 business days.
  • International Orders:
    • Delivery times for international orders vary depending on the destination country and customs processing. The typical range is 7-14 business days, but delays may occur.
    • International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to factors beyond our control, such as weather conditions, customs processing, or issues with third-party carriers.

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to check the status of your shipment. Please note that it may take 24-48 hours for the tracking information to update after the item has been shipped.

6. Shipping Restrictions

  • We currently ship to the United States and select international locations. International shipping availability will depend on the destination country.
  • Certain items may not be eligible for shipping due to size, weight, or legal restrictions. If such an issue arises, we will notify you and offer a full refund or a suitable alternative.

7. Address Accuracy

It is essential that you provide a complete and accurate shipping address. Airflow Hato is not responsible for delays or non-delivery of items due to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before finalizing your order.

8. Order Modifications and Address Changes

If you need to modify your order or change the shipping address, please contact us as soon as possible. Once an order is shipped, it cannot be modified or rerouted.

  • If you realize an error with the shipping address after your order has been processed, please contact us immediately, and we will make our best effort to update the address before the order is shipped.

9. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us within 7 days of receiving the tracking information. We will assist you in filing a claim with the carrier or sending a replacement item, depending on the situation.

10. Shipping Delays

While we aim to ensure timely delivery, we cannot be held responsible for delays caused by factors outside our control, such as:

  • Weather disruptions.
  • Customs delays for international shipments.
  • Carrier delays.
  • Public holidays or strikes.

If there is a significant delay in your order’s delivery, please contact us, and we will work with the carrier to resolve the issue.

11. Return Shipping

If you need to return an item, please refer to our Refund and Returns Policy. You will be responsible for the return shipping costs unless the item is defective or we made an error with your order. For returns, we recommend using a trackable shipping service to ensure that the returned item reaches us safely.

12. Contact Us

If you have any questions regarding shipping, delays, or need assistance with tracking an order, please contact us:

By placing an order on our website, you agree to the terms outlined in this Shipment Policy.