Sales Policy

Effective Date: December 31, 2024

Thank you for shopping with Airflow Hato. This Sales Policy outlines the terms and conditions that apply to the sale of products on our website, airflowhato.com. By purchasing our products, you agree to be bound by the terms outlined in this policy.

1. Product Availability
All products offered for sale on our website are subject to availability. We make every effort to keep our website updated with accurate product availability, but in some cases, an item may be out of stock or discontinued. If a product is unavailable after you have placed an order, we will notify you and offer alternatives or a full refund.

2. Pricing

  • All prices listed on our website are in USD unless otherwise indicated.
  • Prices are subject to change without notice.
  • Sales tax, shipping charges, and other applicable fees will be added to your total order cost at checkout.
  • We reserve the right to correct any pricing errors that may occur due to system glitches or human error.

3. Order Confirmation
When you place an order, you will receive an order confirmation email detailing the items, pricing, and estimated delivery time. This email serves as confirmation that we have received your order. Please note that the confirmation email does not signify our acceptance of your order. Acceptance occurs when we process and ship the order.

4. Payment
We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other payment options available at checkout. Payment is required in full before an order can be processed or shipped.

  • By submitting an order, you authorize us to charge your chosen payment method for the total order amount, including applicable taxes and shipping fees.

5. Shipping and Delivery

  • Shipping Rates: Shipping charges are calculated based on the delivery address and the size and weight of the order. Shipping fees will be displayed at checkout.
  • Processing Time: Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for processing before shipment.
  • Shipping Time: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout.
  • Tracking: Once your order has shipped, you will receive an email with a tracking number to track your shipment.
  • International Shipping: We currently offer shipping within the United States and to select international locations. Additional fees, including customs duties and taxes, may apply for international orders.

6. Cancellations
Orders may only be canceled before they are shipped. Once your order has been shipped, it cannot be canceled. If you need to cancel an order, please contact us as soon as possible at info@airflowhato.com or (203) 268-2578. If the order has not yet been shipped, we will cancel it and issue a full refund.

7. Returns and Refunds
Our Refund and Returns Policy outlines the conditions under which you can return products and request a refund. Please review the full policy for details regarding eligibility, timelines, and the return process.

8. Warranty and Defective Products
All products sold on our website are backed by a warranty provided by the manufacturer. If you receive a defective product, please contact our customer support team within 7 days of receiving the item. We will guide you through the warranty process, which may include a refund, replacement, or repair, depending on the situation.

9. Order Issues
If you experience any issues with your order, such as incorrect items, damaged products, or missing items, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible, either by issuing a refund, sending replacement items, or providing an exchange.

10. Account Information
To place an order on our website, you may need to create an account. By creating an account, you agree to provide accurate, current, and complete information and to keep your account details secure. You are responsible for all activity that occurs under your account.

11. Limitation of Liability
To the fullest extent permitted by law, Airflow Hato is not liable for any indirect, incidental, special, or consequential damages arising out of the sale or use of our products, even if we have been advised of the possibility of such damages. Our liability is limited to the amount paid by the customer for the product in question.

12. Modifications to the Sales Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, with an updated effective date. Please review the policy regularly to stay informed of any changes.

13. Contact Us
If you have any questions or concerns about our Sales Policy or need assistance with an order, please contact us at:

By making a purchase from Airflow Hato, you agree to abide by the terms and conditions outlined in this Sales Policy.